Customer Testimonials

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DealerRater Mar 23, 2024

Excellent customer service. Sales people very patient and helpful. Very courteous. Even the staff that is in the general offices area are very helpful. I greatly recommend this agency. Their gentleman in financing is a very fine person, Mr. Bautista. And I highly recommend Memo Perez, a wonderful salesman.

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DealerRater Jan 11, 2024

Excelente atención atreves de todo el proceso. El Sr. Guillermo Perez Jr. nos acompaño durante la selección del vehículo, el cual llenara nuestras necesidades. Gracias a todo el equipo de trabajo de Payne Brownsville por tan esmerado servicio.

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DealerRater Sep 16, 2022

Great service with Mr. Duran, easy and fast check out with new vehicle. Highly recommend and would come back.

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DealerRater Aug 4, 2022

Pedro Santos was an excellent person to work with in the purchase of my new vehicle. He was patient, friendly, and attentive without being pushy like many other car salesmen. . He took the customer’s wants into consideration to provide best options available.

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DealerRater Jul 17, 2022

Sales person luis garcia was very attentive from the moment I arrived to the dealer to the last step of showing me how to use the Mitsubishi app. He answered all my questions and went above and beyond.

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DealerRater Nov 15, 2021

Was in and out with what I wanted in less than a couple of hours.

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DealerRater Sep 3, 2021

Great customer service and it was a smooth process. Very happy with my purchase! Finance department was great in explaining the numbers and warranties. Would recommend them.

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DealerRater Aug 6, 2021

Sales person Guillermo Perez was very knowledgeable and really help us get a good deal

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DealerRater May 23, 2021

Great staff! Best car buying experience I’ve ever had. Ivan, Jorge, and Roberto were truly a pleasure to work with. I look forward to buying from them again in the future.

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DealerRater May 2, 2021

Always happy with the service they provide! I have been doing business there for several years and continue to go back not only for the cars but for the service.

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DealerRater Mar 3, 2021

My 2013 Volkswagen showed a Check Engine light for the first time ever. I have had zero problems with this car. So actually I’m pretty lucky not to have had to bring it to Payne Volkswagen very often. This morning I took it in to computer scan the engine. As always, every employee was friendly and cheerful. I especially appreciated the kindness. courtesy and knowledge of Thomas, the mechanic who took in my car. He was very thorough and explained things very well. I will revisit on Friday when the needed part comes in.

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DealerRater Jan 22, 2021

Best dealership hands down! Received the best customer service from Ivan, he was kind and gave me the best deal! He was very knowledgeable and attentive. Had the best experience and easy process from start to finish!

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DealerRater Nov 5, 2020

The staff at Payne has always provided a good service by giving me all the options for car purchases that best accommodate to my needs. Respectful and attentive customer service since the first time I entered their dealership back in 2015.

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DealerRater Oct 3, 2020

Excellent customer service from Tomas. He was friendly and helpful. Took my car for an oil change and scheduled a repair for the following weekend

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DealerRater Sep 1, 2020

The service department is excellent! Everyone is , friendly, helpful, and attentive! I have used them before and would recommend to anyone that needs car repair or service!

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DealerRater Aug 2, 2020

Everything was great. Highly satisfied with the service 100%. I will definitely recommend him to all my family and friends. He explained everything very well.

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DealerRater Jun 6, 2020

In and out service was great. I was shuttled to get my wallet at home, which I had forgotten. Lots of courtesy all around. Mechanic was able to quickly diagnose the problem and was fixed in due time.

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DealerRater May 29, 2020

Great experience! Everything was thoroughly explained, they were nice and extremely helpful professional. Driving my car back home it almost felt like it was brand new!

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DealerRater Jan 20, 2020

Service was very good service personnel were very friendly explained everything that was going to be serviced that day also complete a courtesy checks Thanks

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DealerRater Jan 19, 2020

Very good service, always looking to maintain high quality of customer service. I will keep going for service and of course I will recommend, thank you!

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DealerRater Jan 5, 2020

Always a positive experienced when I get an oil change here. Good cust. Service. Able to accomodate my needs and honor my request with no hesitation

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DealerRater Dec 16, 2019

I walk in with my wife and in seconds, I was approach by manager Santillana he recommend to talk to a car sales with Guillermo Perez, so far I am satisfied with the service

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DealerRater Mar 31, 2019

I walked to th dealership just to look at the volkswagen cars they had not knowing anything about the German vehicles. Joel Sanchez really helped us out and he knew allot about the two subs we were interested in. We got the Tiguan which was exactly what we were looking for, we were helped by one of the best and if we buy another vehicle we will go with Joel sanchez

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DealerRater Nov 2, 2018

After test driving the Passat with Ivan, a very attentive sales rep, I knew I was sold. The car sold itself, but with the determination of Ivan and his sales manager Roger Davila, they were able to offer me a competitive price for the Passat and a very acceptable trade-in value for my old car that kept me from shopping in San Antonio. That’s a win for me, Ivan & Roger, and the RGV. Thank you guys, I love my car!!

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DealerRater Aug 23, 2018

The Brownsville team at Payne Auto are very attentive. Received exceptional service from salesman Guillermo Perez, who worked very hard to get the deal on a car with the financing team on the car I wanted. Thank you so much!

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DealerRater Aug 18, 2018

My wife and I are very happy with the service provided overall experience was great. The service was fast we were set to go in our new vehicle in no time. Joel Sanchez from payne volkswagen in Brownsville is a great salesman. We purchased a volkswagen Tiguan.

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DealerRater Aug 12, 2018

It was a great experience and excellent help the sales person ROGER DAVILA that help me make my decision in buy my new car. AWESOME!!!

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